JD LIFE LIMITED DISCLOSURE STATEMENT - PUBLICLY AVAILABLE

Our Duties

JD Life Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially
• influenced by our own interests
• Exercise care, diligence, and skill in providing you with advice
• Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

How we are Renumerated

Most of the time, our services are completely free. That’s because instead of being paid by you, we receive revenue from our product suppliers like banks, finance companies and insurers.

When you choose to implement our advice, the providers will pay us a commission. However, providers have the right to seek repayment of (all or part of) our commission if you cancel your product within 2 years.

That's why we maintain the right to charge you for the financial advice if you opt not to proceed with any products after advice is provided (ie quote or statement of advice provided) or decide to cancel your insurance policy, mortgage, or lending facility within the first two years of taking it out (or three years for some banks and lending institutions).

Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. The maximum fee for this, amounting to $2500 + GST, is intended as fair compensation for the time spent developing the quote, lending plan/assessment and handling other tasks for your benefit, such as applying for products and following up with providers. This fee will be payable by the client by the 20th of the month after the quote/advice is provided or policy is cancelled whichever is applicable.

JD Life and our financial advisers receive commissions from the providers on whose products we give financial advice (insurers, lenders and KiwiSaver providers). If you decide to take out insurance or a mortgage, or to take our KiwiSaver advice, the provider will pay a commission to JD Life and to your financial adviser. The amount of commission is based on the amount of the premium or mortgage, or the KiwiSaver balance.

We receive commissions from the relevant providers if you choose to take up our advice to put into place a new insurance policy/mortgage/lending facility/KiwiSaver.

Commission breakdown:

Product	Service Fees	Commission Upfront	Commission Renewal
Insurance	$2,500 + GST (can be waived if the policy issued will be kept for 2 years)	Up to 230% of the annualised insurance premium	Up to 10% of the annualised insurance premium
Mortgage (Main Stream Lenders)	*Up to $350+GST for assisting with the fixed rate rollover *No upfront fee upon loan application	Up to 0.85% of loan balance	Up to 0.18% of loan balance
Mortgage (Second Tier Lenders)	*Up to $350+GST for assisting with the fixed rate rollover *Up to 1% of the loan amount upon application	Up to 0.57% of loan balance	Up to 0.18% of loan balance
KiwiSaver	No upfront fee upon KiwiSaver application	Up to $300 per member transferred or applied	(up to 0.5%) of the average daily value of KiwiSaver Scheme entitlements each year

How we Manage any Conflicts of Interest or Other Incentives

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances.

All our financial advisers undergo annual training about how to manage conflicts of interest.

We maintain registers of conflicts of interests, and the gifts and incentives we receive. JD Life monitors these registers and provides additional training where necessary.

We also undertake a periodic compliance audit, and a review of our compliance programme by a reputable compliance consultancy firm.

Internal Complaints Process

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means: in writing, by telephone or by email. Here are our contact details.

Company Name	JD Life Limited
Attention	The Complaints Officer, Jaspal (Jaz) Dosanjh
Telephone	027 385 8666
Email address	Customer Services on service@jdlife.co.nz
Website	jdlife.co.nz

Our Complaint Handling Process

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 30 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email or text to let you know whether we can resolve your complaint and how we propose to do so.
• If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.

Dispute Resolution Process

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.

We are a member of the Financial Services Complaints Limited’s approved dispute resolution scheme. You can contact the Financial Services Complaints Limited at:

Company Name	Financial Services Complaints Limited
Address	Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
Postal Address	P O Box 5967, Wellington 6140
Telephone	0800 347 257 (freephone if within New Zealand) or +64 4 472 3725 (if calling outside New Zealand)
Email address	complaints@fscl.org.nz
Website	http://www.fscl.org.nz/

Contact Details

JD Life Limited (FSP648429) is the Licensed Financial Advice Provider.

You can contact us at: